Exchange Policy

Each KAIU piece is handcrafted and finished in small batches, which means we're unable to offer exchanges — including for reasons such as size, finish preference, or change of mind.

When We Can Help

If your order arrives damaged or incorrect, we will resolve it for you. Please write to us at customercare@kaiu.in with photos of the issue within 48 hours of receiving your order, and we'll arrange a pickup and a resolution — see our Return & Exchange Policy for the full process.

Before You Order

Because we don't offer exchanges, we'd encourage you to check product dimensions, wood tones, and finish notes on each product page carefully before purchasing. If you're unsure whether a piece is right for you, reach out to us at customercare@kaiu.in before ordering — we're happy to help you choose.