Return & Exchange Policy

All products are non-returnable. However, if your order arrives damaged or incorrect, reach out to us at customercare@kaiu.in with relevant proof within 48 hours of receiving the order. Once approved, we'll schedule a pickup and resolve it for you.

Return Process

• Hassle-Free Pickup: Our team will arrange a courier to collect your return directly from your delivery address.
• Packaging Requirement: Please ensure the entire box is packed and ready for return. Items without original packaging will not be accepted.
• No Self-Shipping Needed: You do not need to ship the return yourself — our courier will handle the entire process.

Exchanges

We do not offer exchanges.

Refunds

Once we receive and inspect your returned order, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that banks and card providers may require additional time to complete the transaction.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at customercare@kaiu.in.