Privacy Policy

KAIU ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.

Information We Collect

• Contact details — name, email address, phone number, and shipping/billing address.
• Order information — items purchased, payment details (processed securely by our payment provider; we do not store card numbers), and order history.
• Browsing information — pages visited, device and browser type, and cookies used to keep the site running smoothly.

How We Use It

We use your information to process and fulfil orders, communicate with you about your order or enquiries, improve our products and website, and, where you've opted in, send you updates about new pieces and studio news.

Sharing

We share information only with the parties needed to run our business — payment processors, couriers, and platform providers (such as Shopify) who host our store. We do not sell your personal information to third parties.

Cookies

We use cookies to keep items in your cart, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

Your Rights

You can request access to, correction of, or deletion of your personal information at any time by writing to us at customercare@kaiu.in.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page.

Questions about this policy can be sent to customercare@kaiu.in.